7 Brew Brewista Practice Test

What action should you take when a customer orders a Seven Fizz?

1. Ask if they want extra ice

2. Ask if they would like cream in their soda

3. Offer them a discount

4. Suggest a different flavor

The correct answer is: Ask if they would like cream in their soda

When a customer orders a Seven Fizz, the correct action is to ask if they would like cream in their soda. The Seven Fizz is a beverage that typically incorporates the elements of soda and cream, creating a layered, unique flavor profile that many customers enjoy. By inquiring about adding cream, you are enhancing their overall experience and allowing them to customize their drink to their liking, which is a key aspect of customer service in the beverage industry. This kind of personalization encourages customer satisfaction and increases the likelihood of return visits. The other responses do not align with the typical customer experience associated with a Seven Fizz. Offering extra ice may not be relevant to the drink's characteristics or presentation. Suggesting a different flavor could confuse the customer who has already expressed a desire for a specific drink. Offering a discount does not pertain to the order directly and is generally not a standard procedure for beverage requests unless there is a specific promotion or issue at hand.